Everything you need to know about ordering wholesale from us.
How do I place an order?
Browse our catalog and click on any product you like. You'll be redirected to our supplier platform (fishgoo.com) where you can complete your purchase. Our team handles QC inspection, packing, and international shipping.
What are the shipping costs?
Shipping costs depend on weight, destination, and shipping line. A typical 5kg package costs approximately $30-50 to the US/UK/EU. You can estimate your shipping cost using our shipping calculator.
How long does delivery take?
Delivery times vary by destination:
🇺🇸 US: 7-12 days
🇬🇧 UK: 7-15 days
🇩🇪 Germany/EU: 10-18 days
🇨🇦 Canada: 10-15 days
🇦🇺 Australia: 10-18 days
🌎 Southeast Asia: 5-10 days
Do you offer QC (Quality Control) photos?
Yes, and it's completely free. Before shipping your order internationally, our warehouse team inspects every item and sends you detailed photos. If you're not satisfied, we can return the item to the seller — no questions asked.
Is there a minimum order quantity?
No minimum. You can order as little as 1 piece. This makes it easy to test products before committing to larger quantities.
What is your product sourcing service?
Can't find what you're looking for in our catalog? Send us a photo or link of any product, and our sourcing team will find it from our factory network within 24-48 hours — completely free of charge.
Do you offer custom packaging or relabeling?
Yes, for free. We offer repackaging, relabeling, custom packaging, and bundling services at no additional cost. Perfect if you're building your own brand.
What payment methods do you accept?
Payment is processed through fishgoo.com, which supports major credit/debit cards, PayPal, and other international payment methods.
What is your return policy?
If an item doesn't match the description or has quality issues, we handle returns with the seller on your behalf before international shipping. Once QC photos are approved and the package is shipped, returns follow standard international return policies.
How can I contact customer service?
Use the chat button on our website (bottom-right corner) to reach us via WhatsApp, Discord, or Email. We typically respond within 24 hours.